Please read these Terms and Conditions carefully before using our services or placing an order. These Terms govern your access to and use of our website, products, and services.

Definitions and Interpretation

  • Company: 800 Mobility DWC-LLC, with its business address at Building A1, 4th Floor, Street 4, Dubai South Business Park, Dubai, United Arab Emirates.
  • Website: Refers to the official website https://800mobility.ae/.
  • Products: Mobility and medical equipment offered for sale or rent, including wheelchair-accessible vehicle (WAV) conversions, swivel seats, stairlifts, wheelchairs, mobility scooters, hoists, ramps, riser-recliners, hospital beds, and driving aids.
  • Services: Installation, delivery, maintenance, repair, home assessment, and any other service performed by the Company.
  • Order: A request placed by the Customer to purchase or rent a Product or Service.
  • Consumer: An individual Customer acting for purposes outside their trade, business, or profession, entitled to protections under Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations.

Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.

Acceptance of These Terms and Eligibility

  • By using the Website, browsing our catalogue, requesting a quotation, placing an Order, or engaging our installation or delivery Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
  • You must be at least 18 years old and have the legal capacity to enter into a binding contract to place an Order. Where an Order is placed on behalf of a patient, family member, or third party who is a minor or lacks legal capacity, the person placing the Order does so as their authorised representative and accepts responsibility for these Terms on that person’s behalf.
  • We reserve the right to refuse service, decline or cancel an Order, or restrict access to the Website at our discretion, including where we suspect fraud, misuse, or a breach of these Terms.

Nature of Our Products and Services – Important Notice

  • 800 Mobility is a supplier and installer of mobility and medical equipment. We are not a medical clinic, and our staff are not licensed physicians, occupational therapists, or clinicians unless expressly stated to you in writing.
  • Nothing on the Website, in our marketing materials, or communicated by our staff constitutes medical advice. Product recommendations are based on the information you provide and are not a substitute for professional medical or clinical assessment. You are responsible for confirming, with a qualified healthcare professional where appropriate, that a Product is suitable and safe for your specific condition before use.
  • Free home assessments assist with product selection and fit and do not constitute a clinical or medical evaluation.

Website Use and Accounts

  • You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of the Website by, any third party.
  • If you create an account, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at [email protected] of any unauthorised use.
  • We may suspend or terminate any account we reasonably believe is being used fraudulently or in breach of these Terms.

Orders, Quotations and Payments

Placing Orders

Orders may be placed via the Website, by phone, or in person at our showroom, subject to product availability.

Quotations

Quotations are valid for 30 days from the date of issue. After that, a revised quotation reflecting current pricing may be required before we accept your Order.

Order Acceptance

An Order is accepted, and a binding contract is formed, only once:

  • (a) Your selected payment method has been successfully processed or a deposit has been received; and
  • (b) We confirm acceptance in writing, including by email or WhatsApp.

We may decline or cancel an Order before such confirmation, including due to stock unavailability or a pricing error. In such cases, any payment received will be refunded in full.

Pricing and VAT

All prices displayed on the Website are in UAE Dirhams (AED) and exclude UAE Value Added Tax (VAT), which will be added before Order confirmation. We may correct pricing or typographical errors at any time before an Order is confirmed.

Payment Methods

We accept the payment methods displayed on the Website or agreed upon at the point of sale, including card payments, bank transfers, and approved instalment providers. Card payments are processed through PCI DSS-compliant third-party payment gateways. We do not store your full card details.

Product Variations

We may make minor modifications to Product specifications, such as colour, minor component changes, or packaging, provided such changes do not materially affect the quality, safety, or core function of the Product.

Delivery and Installation

Standard Delivery

Deliveries within the UAE are scheduled by phone or WhatsApp to agree on a suitable date and time. Delivery is free within the UAE unless stated otherwise at checkout.

International Delivery

Orders shipped outside the UAE are dispatched by courier and typically take 5–7 working days. Shipping fees apply and will be disclosed before you complete your Order.

Next-Day Delivery

Next-day delivery requests must be placed by 10:00 AM UAE time on the preceding working day and are subject to stock and courier availability.

Installation Appointments

Where a Product requires professional installation, such as stairlifts, WAV conversions, or hoists, we will schedule a mutually agreed appointment. Please provide at least 24 hours’ notice to reschedule or cancel. Late cancellations may incur a rescheduling fee, which will be disclosed to you in advance.

Site Readiness

You are responsible for ensuring that the delivery or installation site is safe, accessible, and ready, including any necessary structural, electrical, or vehicle preparation, at the agreed time. Additional charges may apply where our technicians cannot complete the work due to site-readiness issues outside our control.

Delays

We will make reasonable efforts to meet agreed delivery and installation dates but are not liable for delays caused by events outside our reasonable control, including those described under Force Majeure.

Risk and Title

Risk in the Product passes to you upon delivery or collection. Ownership of the Product passes to you only once we have received payment in full.

Vehicle Conversions (WAV)

Where our Services include converting or modifying a vehicle, including installing swivel seats, ramps, or wheelchair lifts, you confirm that the vehicle is legally owned or lawfully possessed by you and is roadworthy before conversion. You are responsible for ensuring that the converted vehicle complies with applicable UAE Roads and Transport Authority (RTA) regulations and insurance requirements following conversion. We will provide conversion documentation for RTA registration purposes where applicable.

Cancellations, Returns and Refunds

This section should be read together with our Returns and Refunds Policy, which forms part of these Terms.

Order Cancellation Before Dispatch

You may cancel a standard, non-customised Order free of charge at any time before it has been dispatched or installation has commenced by contacting us in writing.

Personalised and Made-to-Order Items

Products customised, made to your specifications, or specially procured for you, including bespoke WAV conversions and made-to-measure equipment, cannot be cancelled, returned, or refunded once production or procurement has commenced, except where the Product is defective or not as described.

Infection Control and Hygiene Items

For health and safety reasons, items that come into direct bodily contact, such as commodes, bathroom aids, and similar hygiene-sensitive items, cannot be returned once unsealed or used, except where defective.

Standard Items

Unused, undamaged Products in their original packaging may be returned within 3 days of delivery. A return-handling fee may apply, calculated according to the Product’s condition and the cost of collection. Return shipping costs for change-of-mind returns are borne by the Customer unless the Product is defective or was delivered in error.

Refunds

  • Once the returned Product is received and inspected, we will determine whether the return meets the applicable conditions.
  • Approved refunds are processed using the original payment method, subject to applicable deductions such as return, collection, shipping, or restocking charges.
  • Approved refunds are processed to your original payment method within 14 business days of our receiving and inspecting the returned Product.

Rental Cancellations

Cancellations of rental bookings are subject to the notice periods and charges communicated to you at the time of booking.

Warranty

Manufacturer’s Warranty

All new Products carry the applicable manufacturer’s warranty, typically 12 months from delivery unless a longer period is stated for a specific Product or brand.

Installation Warranty

Installation work performed by our technicians is warranted against defective workmanship for 12 months from the date of installation.

In-Home Warranty Service

We provide in-home warranty service for covered breakdowns during the warranty period at no charge.

The warranty does not cover:

  • (a) Normal wear and tear.
  • (b) Accidental damage or damage resulting from misuse or negligence.
  • (c) Damage caused by unauthorised repairs, modifications, or servicing by anyone other than 800 Mobility or our authorised partners.
  • (d) Routine or daily maintenance.
  • (e) Damage arising from failure to follow the Product’s user manual or our care instructions.

RMA Requirement

Before returning a Product for a warranty claim, contact us to obtain a Return Merchandise Authorisation (RMA) number. Products returned without an RMA number may experience processing delays.

This warranty is in addition to, and does not affect, any statutory rights available to you as a Consumer under UAE law. These Terms do not exclude or limit rights that cannot lawfully be excluded or limited.

Liability

  • Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our proven negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited under UAE law.
  • Our total liability to you arising out of or in connection with an Order or these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total amount you paid for the Product or Service giving rise to the claim, to the extent permitted by applicable law.
  • To the extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential loss or damage, including loss of income, profit, or data, whether arising in contract, tort, or otherwise, even if we were advised of the possibility of such loss.
  • To the extent permitted by applicable law, we are not liable for injury, damage, or malfunction arising from: (a) misuse of a Product contrary to its user manual or our instructions; (b) modification or repair carried out by anyone other than 800 Mobility or our authorised partners; (c) failure to carry out recommended maintenance; or (d) use of a Product beyond its stated weight capacity, terrain, or environmental rating.
  • The Website and its content are provided on an “as is” and “as available” basis. While we take reasonable steps to keep the Website accurate and secure, we do not guarantee that it will be uninterrupted, timely, or error-free.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold 800 Mobility, its directors, employees, and agents harmless from claims, losses, liabilities, damages, and expenses, including reasonable legal fees, arising from: (a) your breach of these Terms; (b) your misuse of a Product or Service; (c) your violation of applicable law; or (d) any modification made to a Product by you or an unauthorised third party.

Intellectual Property

  • All content on the Website, including text, graphics, logos, product images, and software, is owned by or licensed to 800 Mobility and protected by UAE and international intellectual property laws.
  • You may not reproduce, distribute, modify, or create derivative works from Website content without our prior written consent, except for personal, non-commercial use in connection with an Order.
  • All third-party trademarks, including manufacturer and partner brand names such as AMF, BraunAbility, Handicare, Autolift, Mariani, and Garaventa, remain the property of their respective owners.

Privacy and Data Protection

We collect and process your personal data in accordance with our Privacy Policy and applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using the Website or placing an Order, you acknowledge that your personal data may be processed for the purposes described in our Privacy Policy, including Order fulfilment, delivery, warranty administration, and, where you have opted in, marketing communications.

Electronic Communications

You consent to receiving electronic communications from us, including by email, SMS, and WhatsApp, relating to your Order and account and, where you have opted in, marketing updates. You may withdraw your consent to marketing communications at any time using the unsubscribe mechanism provided.

Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control, including acts of God, extreme weather, fire, flood, pandemic, war, civil unrest, governmental action, port congestion, or failure of suppliers, couriers, telecommunications providers, or technology providers. Each such circumstance is referred to as a “Force Majeure Event”.

Governing Law and Dispute Resolution

  • These Terms, and any dispute or claim arising out of or in connection with them, including non-contractual disputes, are governed by the federal laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Dubai.
  • We encourage you to contact us first to resolve any dispute informally. If a dispute is not resolved informally within 30 days, it shall be submitted to the jurisdiction of the competent courts of Dubai, UAE, subject to any mandatory jurisdictional requirements under applicable law. Either party may seek injunctive or equivalent urgent relief from a court of competent jurisdiction to protect its intellectual property or confidential information.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Products, Services, or legal requirements. The “Last updated” date at the top of this page indicates when these Terms were last revised. We will notify you of material changes through the Website or, where you have an active Order, by direct communication. Continued use of the Website or our Services after changes take effect constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and Returns and Refunds Policy, constitute the entire agreement between you and 800 Mobility regarding your use of the Website and our Products and Services, superseding any prior agreements on the same subject matter.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a successor entity or affiliate, to the extent permitted by applicable law.

Language

These Terms may be made available in English and Arabic. In the event of any conflict between the two versions, the English version shall prevail, except where UAE law requires the Arabic version to prevail.

Contact Us

800 Mobility DWC-LLC

Address: Building A1, 4th Floor, Street 4, Dubai South Business Park, Dubai, United Arab Emirates.

Email: [email protected]

Phone: +971 55 631 9335